Elite Mandarin Collar Polo

At Zopter , your satisfaction is our priority.
Please take a moment to familiarize yourself with our return and exchange policy.

Returns & Exchanges

Our goal is to provide high-quality products and exceptional service. If you receive a damaged item or an item that does not match your order, please follow the steps below:

Damaged or Incorrect Product

If you receive a damaged or incorrect item:

• Return it along with your order number.

• Once we confirm the issue, we’ll promptly send a replacement.

Exchange Policy

We do not offer refunds,

Other Case 

If the product or its fit is unsatisfactory, it can be returned to us. Please note that a nominal Return fee of Rs.250 will be charged per product and tax will be deducted. This fee covers the costs associated with processing the pickup and exchange, including handling, packaging, and logistics.

but we do allow size exchanges under the following conditions:

• The request must be made within 48 hours of delivery.

• Exchanges are processed with applicable transportation fees.

• Initiate the exchange by emailing us at Support@Zopter.in

• Ship the product to the address we’ll provide upon acknowledgment.

• Return shipping cost is the customer’s responsibility.

• Include your name, address, email, and desired size in the parcel.

• Only one exchange per order is allowed.

• Item must be unused, unworn, undamaged, with labels/tags intact in the original packaging.

• Size exchanges are processed after deducting shipping and COD costs.

Cancellation of Orders

• Prepaid orders cannot be canceled.

• Cash on Delivery (COD) orders can be canceled within 24 hours by emailing Support@Zopter.in

• By placing an order, the customer agrees not to dispute Zopter’s decision.

Credit Note for Unavailable Sizes

If the requested size is unavailable, we will issue a credit note valid for 30 days for your next purchase.

Partial Order Exchange

• Eligible products in a multiple-item order can be exchanged.

• Must be requested within 48 hours of delivery.

Fit Issues

• If the product doesn’t fit, request a size exchange within 48 hours.

• If the size is not available, a credit note will be issued.

Non-Acceptance of Exchanges

We do not accept exchanges for the following reasons:

• Dissatisfaction with the material, texture, or color.

• Products are handcrafted, so minor variations are natural.

• A 10–12% color difference may occur due to lighting and screens.

• Washed, worn, or used products will not be accepted.

• Products from the SALE section are not eligible for returns or exchanges.

We hope this clarifies our return and exchange policy.
For further assistance, contact us at Support@Zopter.in

Thank you for choosing ZOPTER !